The change back again to a Microsoft account by the same process and it should allow you to enter the corrected e-mail address and set up as a new user. It is very important to be certain that you are purchasing the correct products before checking out. Charms -> Settings -> Change PC Settings -> Users. If the product key was already issued, this is not anymore exchangeable for another product nor refundable. Do take note that a reporting a non working product key is very difficult to prove as the key can be validated officially. If you want to make changes to the email addresses or phone numbers associated with your Microsoft account, use our guided support tool below to help you update. However, in extremely rare scenario that the product key was determined to be defective, you have an option to replace the product key or get a full refund as promised. Note: Make sure that your account is running as an administrator so you can have full access to all the settings and files on your computer after the switching of the account. The buyer will highlight the product key but mistakenly highlighted the space between “is” and “1111” thus, pasting *1111-2222-3333 where the asterisk (*) represents the copied invisible space. Follow the steps provided above and click Sign in with a Microsoft account instead to set up your new account. You can either have instructions sent to your current address or if you dont have access to that email account, you can change it by passing a security. A common mistake that occurs in almost all cases of a non working product key is due to an invisible space accidentally copied when the buyer copy-pasted the product key.Įxample: The product key is 1111-2222-3333. Add an existing email address as an alias. Select the user account from the window and click on Change the account type. Click on Change account type under User accounts. Follow the steps: Press Windows logo + X keys on the keyboard and select Control panel from the context menu. Under Add an alias, do one of the following: Create a new email address and add it as an alias. Hello, We understand your concern, well certainly assist you with this. Once a product key is issued, it is not anymore refundable or exchangeable except in a very rare scenario wherein the product key was determined to be defective. Sign in to your Microsoft account, if prompted.
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